How to Set Up Your Camera (Especially DSLR Cameras)

Follow these steps to get everything running smoothly.
(If you are using a DSLR camera, skip to the next section.)

Allow Camera Access
Make sure your browser allows camera usage. A prompt usually appears in the top-left corner asking for permission.
Check Camera Connection
Ensure your camera is properly connected. If using an external camera, confirm that the cable is securely plugged in.
Close Other Applications
Make sure no other applications or browser tabs are using your camera. It must be available exclusively for the web app.
Update Your iOS (if applicable)
If you're on iOS, check for system updates and install any available ones.
Update Your Browser
Ensure your browser is up to date. New versions often fix bugs related to camera functionality.
Ensure a Stable Internet Connection
A steady connection is crucial for web-based camera usage.
Reload the Page
If your camera isn’t recognized within 1 minute, refresh the page.
Switch Your Browser
If nothing works, try another browser.
Verified working browsers: Chrome, Firefox, Safari.

DSLR Setup (Canon and Others)

Download EOS Utility Software
Install the latest version of EOS Utility Software compatible with your camera.
Download EOS Webcam Utility Software
Check if your EOS camera is supported. If yes, install the software and restart your PC.
Check Device Manager (Windows)
Open Device Manager and verify whether your camera appears under the Camera tab.
If it’s not visible, the web app cannot access it.
Change USB Cable and USB Port
Faulty cables can cause issues. Test with another USB cable and try different ports.
Test in Google Meet
Check if your DSLR is recognized in Google Meet.
If it doesn’t work there, it won’t work in the web app either.
Update Your Browser
Ensure your browser is updated to the latest version.
Deactivate WLAN on the Camera
Disable Wi-Fi (WLAN) in your camera settings.
Active WLAN can block USB communication.
Reinstall EOS Drivers
You may have the wrong version installed. Reinstall the correct EOS Utility Software or check Canon’s website for compatibility.
Reinstall USB Drivers
Faulty USB drivers can interfere with camera access.
In Device Manager, navigate to Universal Serial Bus controllers, right-click Generic USB Hub, and select Update drivers.