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Purchasable Services

Service Extension Packages – Support & Advisory Packages

Service Extension Packages give you direct access to Eventstation experts, faster response times, and professional creative & technical advisory — without changing your core subscription.

All Service Extensions can be purchased independently and added to any active Eventstation subscription.

Choose Your Service Extension

Basic Pro Enterprise
Price €0 €150 €300
Billing Included Monthly Monthly
Filter Draft Requests / Month (or Custom AI-Filter Advisory Requests) 0 2 5
Guaranteed Response Time – 48–72 hours 24–48 hours
Email Support ✔ ✔ ✔
24/7 Emergency Phone Support – ✔ ✔
Direct Dev Team Access – Limited Priority
Direct AI Artist Access – ✔ ✔
Integration Support – ✔ ✔
Action Included Upgrade to Pro Upgrade to Enterprise

(All prices excl. VAT · Monthly billing · Cancel anytime)

Service Packages Explained

Basic Service

Included with every subscription

Designed for customers who primarily rely on self-service tools.

  • Email support during business hours (08:00–20:00 CET, weekdays)
  • Access to written technical documentation
  • Extensive Help Center
  • Filter drafts available on request (50% prepayment required)
  • No included drafts
  • No guaranteed response time
  • No integration or advisory support

Pro Service

For professional operators & growing teams

  • 2 included filter draft requests per month (or Custom AI Filter Advisory requests)
  • Guaranteed response time: 48–72 hours
  • 24/7 emergency telephone support
  • Direct access to AI Artist team
  • Integration support included

Enterprise Service

For agencies & enterprise environments

  • 5 included filter draft requests per month (or Custom AI Filter Advisory requests)
  • Guaranteed response time: 24–48 hours
  • 24/7 emergency telephone support
  • Priority access to Dev & AI Artist teams
  • Priority handling of advisory requests
  • Integration support included

Definition of Response Time

Response time refers to the time until Eventstation provides initial feedback or confirms handling of a submitted request.

  • Response time starts once all required information is provided
  • It does not guarantee final delivery or completion
  • Response times apply only to Pro and Enterprise packages

What Are Filter Drafts?

A filter draft is a personalized example asset created by the Eventstation team based on:

  • content you provide (image, reference, video, description)
  • a written explanation of your goal or use case

Each filter draft includes:

  • written feedback
  • technical feasibility assessment
  • a visual or animated example asset
  • guidance on how to recreate or optimize the result

How Filter Drafts Are Counted

To ensure transparency:

  • 1 static image = 1 filter draft

  • Video requests:

  • image creation = 1 draft

  • animation of that image = 1 additional draft
    → total 2 drafts
  • Requests requiring separate creative or technical evaluation steps may count as multiple drafts

Advisory Questions & Filter Creator Support

The Service Extension Package also allows you to ask project-specific questions while using the Filter Creator.

Examples:

  • questions related to a specific customer project
  • advanced creative or technical questions
  • guidance for optimizing assets

➡️ Each detailed advisory request counts as one filter draft request.

General questions about basic usage or documentation do not count as filter drafts.

What Happens After You Purchase?

Once you purchase a Pro or Enterprise Service Extension, your account is flagged for extended support.

You will receive written onboarding information including:

1. Emergency Contact Information

Direct contact details for our development team for emergency situations.

2. Filter Request Self-Service Page

Access to a dedicated page where you can:

  • submit filter draft requests
  • upload references
  • track request status
  • communicate with our team

3. Direct AI Artist Contact

Contact details for our AI Artist team — acting as your creative & technical art direction support when using Eventstation products (e.g. Filter Creator).

Integration Support

Pro & Enterprise

Both packages include integration support, such as:

  • assistance with onboarding and setup
  • guidance for custom or complex workflows
  • technical advisory during implementation

Integration support follows the response times of your selected package.

Basic

Basic Service does not include integration support.
Instead, Basic users receive:

  • written technical documentation
  • Help Center access
  • self-service guides and best practices

Frequently Asked Questions (FAQ)

Do I need an active Eventstation subscription?

Yes. Service Extensions are add-ons and require an active subscription.

Do unused filter drafts roll over?

No. Included filter drafts reset monthly and do not roll over.

Can I upgrade or downgrade my Service Extension?

Yes. You can upgrade, downgrade, or cancel your Service Extension at any time.

Are emergency phone contacts for all issues?

No. Emergency phone support is intended for critical or live-event situations.

What counts as an emergency?

Examples include:

  • system blocking live events
  • critical failures during customer activations
  • time-sensitive technical issues

Can I buy additional filter drafts?

No, additional filter drafts cannot currently be purchased separately.

In exceptional cases, further drafts may be provided at the discretion (goodwill) of the Eventstation-team. There is no entitlement to additional drafts beyond the included package.

What if I need more filter drafts?

If you regularly exceed your included quota, we recommend upgrading your Service Extension Package to a higher tier.